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Warranty/ Return Policy

All new pickups are guaranteed to be free from manufacturing defects for a period of two years. The warranty applies only to the original purchaser. All pickups are thoroughly tested at various stages of the manufacturing process.
 
Pickups purchased pre-installed on manufacturers’ guitars must be handled directly with the original guitar manufacturer.
 
Disconnecting the leads at the pickup or removing the coil tape will void the warranty. Obvious abuse, misuse, or other alteration of the pickup will also void the warranty.
 
Ezi Pickups Return/Exchange Policy:
 
Pickups purchased directly from us may be exchanged or returned for up to 30 days. Pickups must be in as new condition and not altered or damaged in any way. No returns or exchanges on custom-ordered items.
 
We are not responsible for any damages cause by installation.
 
We do not accept exchanges or returns on pickups that have been purchased pre-installed by other guitar manufacturers on their guitars.
 
All orders are shipped as registered mail, which may require a signature for verification of delivery. You will receive tracking information once your order has been prepared for shipment.
 
Any orders returned to Ezi Pickups as undeliverable, unclaimed, denied, or refused may be re-shipped at customer’s expense, or will otherwise be subject to a $30 processing and handling charge, to be deducted from refund. All shipping charges are the responsibility of the customer and are not eligible for refund.
 
All shipping costs will be the responsibility of the customer.
 
Please follow these steps:
 
Please carefully wrap the pickup in bubble wrap or other material that provides ample protection and cushioning. Please enclose the cushioned/wrapped pickup in a box that is sturdy enough for shipping. Please make sure the pickup is firmly in place and does not move around in the box, causing scratches or other damage.
Please enclose a note about why you are sending the pickup (is it a return, a warranty issue, etc.)
Please make sure to include your contact information inside the box you are sending to us.
You may want to insure your package. We cannot be responsible for returns we don't receive.

Send to:

​Ezi Pickups
35 Harishonim Street
Motza Illit
90820
Israel
 

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